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Managed IT Support

How can Managed IT Services help boost business outcomes?

With the exponential pace of change in IT, it makes more sense than ever before to use Managed IT Services.

An extra set of hands – whether on-site or via remote support – is the solution. SSVN Technologies is an extension of your business, helping with day-to-day IT management and strategic planning. We provide the fastest, friendliest and most effective response to your technology needs. Each and every day.

We take a holistic approach to your IT environment, applying our deep expertise across the full ICT spectrum to improve system availability and performance. We are your IT service desk. Your network operations team. Your cloud operations team. Tech support. Whatever you need to keep your business running at its peak.

Our Managed IT Services are a cost-effective and secure way of growing your business without hiring new staff.

As the #1 Managed Services Provider in South Burlington Vermont for 9 years in a row1, SSVN Technologies is your trusted technology partner.

Full Range of Managed IT Services

Managed IT Services are not a one-size-fits-all proposition. Rather, they should be tailored to the unique needs of your business. With SSVN Technologies, you can adapt our services to fit your needs:

Centralised IT Services

Simplify the way you deploy devices, applications and updates, keeping them secure and manageable – all while enabling a higher service experience for users.

Managed Desktop Services

Find out how a Managed Desktop Services from SSVN Technologies can help you empower your employees, take a more strategic view of your IT, improve security, minimise risk, and gain greater peace of mind.

Prepaid IT Support Services

Plan your IT spend with certainty. Our prepaid Service Pack is easy to set up, with no fixed term contracts to sign. Book prepaid blocks of 25, 50 or 100 hours of support to gain access to SSVN Technologies’s premium services.

Project Services

We manage your projects from start to finish, enabling your business to respond to change by delivering innovative and transformational infrastructure solutions.

Why choose SSVN Technologies?

SSVN Technologies is your trusted partner for Managed IT Services. So much more than just a service desk, SSVN Technologies is one of the few Managed Service Providers that offers the flexibility of on-site and remote support. Whatever you need, our dedicated team becomes a true extension of your business.

Expertise

SSVN Technologies has experience across the entire IT and communications environment, and work with a wide range of businesses across many industries. Plus, we reward our staff when they attain new tech certifications – it’s a great way to ensure that our collective team holds the most current knowledge on the market.

Security

In everything that we do, security is paramount. Whichever way you access our Managed IT Services, be assured that security is embedded in the service. From vulnerability assessments to more advanced capabilities such as firewall ruleset reviews, threat management and user access verification, enjoy peace of mind that your systems are secure from threats.

Familiarity

Our service team gets to know your business inside out, and provides the fastest, friendliest and most effective responses to your technology needs. Your support calls are handled by a team of engineers and service desk agents, all led by a Service Manager as your primary point of escalation.

Transparency

You want to know exactly what you’re getting from us, right? As such, we make our every action transparent. Monthly meeting minutes, reports and documents are always available in real-time, and careful tracking of action items holds us accountable. In fact, our team’s remuneration is linked to your satisfaction. Your outcomes matter most.

What sets SSVN Technologies Service Desk apart?

Our trusted 24/7/365 Service Desk handles a huge range of IT issues each day. Here’s why it is unmatched in the industry:

 

  • Exceptional technical capabilities – We assign the very best technical resources to resolve your issues fast. With a single Service Desk agent managing your ticket, it’s the right mix of accountability and fast resolution.

  • Easy tracking – You can log service requests or faults into our industry-leading IT service management system, and can easily track the progress of open tickets.

  • Reliable service – The service desk operates using ITIL based processes, covering incident management, service request management, problem management and change management functions.

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